Our mission
Leading the future of culturally aware supported living
To lead the future of culturally aware supported living by creating services where every person’s identity, culture, values, and aspirations are recognised, respected, and celebrated. Through exceptional governance, reflective practice, empowered colleagues, and meaningful partnerships, we are committed to delivering support that enables people not only to live safely but to thrive with independence, purpose, and belonging.
Why choose us?
Choosing a supported living provider requires trust and confidence that the person will be understood, valued and respected. At Clearway, we take that trust seriously. We offer more than a service. We build relationships rooted in kindness, patience and a commitment to helping each person live life on their own terms.
We take the time to understand the whole person: their aspirations, communication, culture, dreams and fears, and the everyday things that matter to them. Our understanding of autism, learning disabilities and the impact of trauma shapes how we listen, respond and adapt. We recognise that previous experiences may affect how safe someone feels, how they express themselves and what they need from the people around them.
By understanding each person’s sensory preferences, routines and ways of communicating, we create accessible, welcoming environments where they can feel secure and be themselves. With consistent, thoughtful support, people have the space to explore, the encouragement to grow and the freedom to choose what a fulfilling life means to them.
Why families and professionals choose Clearway
We help families feel involved, informed and reassured that their loved one’s health, happiness and wellbeing are at the heart of their support. We value the knowledge and insight that families and advocates bring, involving them in ways that respect the person’s wishes, consent and rights.
For professionals, we offer an open, honest and dedicated partnership built on trust, communication and a shared commitment to the person. We work together to understand changing needs, respond to concerns and support meaningful opportunities for independence and a fulfilling life.
Clearway values
Our values are the foundation of everything we do. Select a value to learn more.
Culture
Celebrating and honouring the rich diversity of cultural identities, traditions and beliefs, enabling us to build strong, inclusive communities where everyone belongs.
Leadership
We lead with kindness, accountability and a willingness to learn. Our leadership team listens to colleagues and the people we support, encourages reflection and creates a culture where people feel supported, valued and able to speak up.
Equality
We believe every person has the same right to respect, opportunity, safety and belonging. We challenge barriers, unfairness and discrimination, and support people to be included in ways that are meaningful to them.
Acceptance
We recognise each person as an individual. We respect different ways of communicating, learning and experiencing the world, responding with patience and understanding so people feel safe to be themselves.
Representation
People have a genuine voice in shaping their support. We listen to their experiences, include the people who matter to them in line with their wishes, and work together so their identity, goals and choices are represented.
Wellness
We support physical and emotional wellbeing by paying attention to routines, environments, relationships and sensory needs. We help people feel secure, settled, understood and connected to what matters to them.
Advocacy
We support people to express their views, understand their choices and be heard. We respect their rights and work with advocates and trusted people, in line with the person’s wishes, so their voice remains central.
You
Your life, identity and aspirations guide your support. We take communication seriously in all its forms and work alongside you to make choices about your home, relationships, activities and future with dignity and confidence.
Excellence in governance
Quality is our process. Excellence is our promise
Quality and safety are at the heart of Clearway Support Services. Our approach to governance brings together thoughtful leadership, transparency in how decisions are made and regular oversight.
The voices and experiences of the people we support shape our decisions and priorities. We listen to what matters to each person, involve them in decisions about their support and use their feedback to understand what is working and where improvement is needed.
This approach helps us identify risks early, embed learning and continually strengthen our practice. Accessible policies support that work and protect the people we support, our colleagues and our partners.
Our governance & safeguarding commitment
- Empowered Safeguarding: Our safeguarding culture is strong, open, and rooted in empowerment. We act quickly when concerns arise and work closely with local authorities, health partners, and families to ensure that people remain safe and supported.
- Evidence and Insight: we use evidence, feedback and quality intelligence to understand what is working well, identify opportunities for improvement, anticipate risk, and ensure our services continue to evolve around the lived experiences of the people we support.
- Staff Support & Supervision: We ensure that staff receive regular supervision, training, and emotional support so that they feel confident and capable in their roles.
- Investing in our people. We understand that the quality of our services begins with the people who deliver them. We are committed to creating a culture where colleagues feel supported, valued and empowered to thrive. When our people flourish, so do the people we support.
Our Goal: Leading the future of culturally aware supported living.
