Compassionate care
We bring kindness into everyday support. We are patient, calm and consistent, especially when someone is anxious, overwhelmed or finding it hard to be understood. We believe people should feel cared for, not managed.
Providing a reliable environment to support independence, celebrate identity and create belonging
Our supported living service exists to empower people to live the lives they choose. We deliver culturally aware support that puts each person at its centre, celebrates individuality, promotes independence and creates opportunities for people to thrive within their own homes, relationships and communities. Whether someone is living with a learning disability, autism, mental health needs or complex life experiences, we work alongside them to build confidence, achieve meaningful outcomes and realise their full potential.
Environments designed around you
We work with housing providers to create suitable, accessible and comfortable environments that reflect each person’s needs, preferences and identity.
A consistent staff team takes the time to understand each person, remaining attentive and responsive to their needs. We offer the right balance of support and autonomy, helping people feel secure while retaining choice and control over their everyday lives.
Positive behaviour support
We use Positive Behaviour Support as a framework that puts the person at its centre, helps us understand communication and improves quality of life. We work within our team’s competence, with specialist input where needed.
Explore what matters most
Select a space to discover how support fits around everyday life.
Choice and control
Supporting people to make informed decisions and shape their own lives.
Employment, education and aspirations
Supporting people to pursue work, learning, volunteering and personal ambitions.
Independence
Building confidence and practical skills for everyday life.
Relationships and community
Developing meaningful relationships and participation in community life.
Cultural identity
Celebrating culture, faith, identity and individuality in everything we do.
Health and wellbeing
Promoting physical, emotional and mental wellbeing through personalised support that builds on each person’s strengths.
Choice and control
Supporting people to make informed decisions and shape their own lives.
Employment, education and aspirations
Supporting people to pursue work, learning, volunteering and personal ambitions.
Independence
Building confidence and practical skills for everyday life.
Relationships and community
Developing meaningful relationships and participation in community life.
Cultural identity
Celebrating culture, faith, identity and individuality in everything we do.
Health and wellbeing
Promoting physical, emotional and mental wellbeing through personalised support that builds on each person’s strengths.
Working together
We believe the best outcomes are achieved through strong, trusted partnerships. From the very beginning we work collaboratively with the people we support, their families, advocates, social workers, health professionals and commissioners to ensure support is personalised, coordinated and responsive to changing needs.
We value open communication, shared decision making and honest relationships built on trust, respect and transparency. By listening to every voice and working together, we create support that reflects each person’s goals, strengths, culture and aspirations.
Our mission statement
We want people to feel completely at ease in their support, understood, included, respected and able to grow. We want families to feel confidence and trust. We want staff to feel proud of the care they provide and supported to keep learning.
We are ambitious about the quality of our work. We do not settle for routine support when thoughtful, creative and personalised support can make life better. We listen carefully, adapt with purpose and keep improving, because people deserve support that moves with them as their lives change.
Clearway exists to make a meaningful difference: to protect dignity, promote independence, celebrate identity and help people live safer, fuller and more connected lives.
CLEARWAY values
Our values are the foundation of everything we do. Select an illustration to read more about that value.
Listening and learning
We listen with care and without assumptions. We learn from the person, their family, their culture, their communication, their routines and their lived experience. Good support starts with understanding, and understanding starts with listening.
Equality and inclusion
We believe every person has the same right to respect, opportunity, safety and belonging. We challenge barriers, unfairness and discrimination, and we make sure people are included in ways that are meaningful to them.
Autism and learning disability excellence
For us, excellence means knowing the person beyond the label. We understand that autistic people and people with learning disabilities may communicate, learn, feel, connect and experience the world in different ways. Our role is to listen closely, adapt thoughtfully and provide support that is skilled, consistent and full of respect. We build on strengths, reduce barriers, protect wellbeing and help each person move towards a life that feels safe, meaningful and their own.
Respect for identity and culture
We respect the whole person. This includes culture, faith, language, heritage, gender, sexuality, family life, personal history and individual values. We ask, listen and learn rather than making assumptions.
Wellbeing and safety
We create support that helps people feel safe in body and mind. We pay attention to routines, environments, relationships, sensory needs and emotional wellbeing, because safety is not only about protection; it is also about feeling secure, settled and understood.
Aspiration and independence
We believe everyone should have the chance to grow. Independence looks different for each person, so we support progress in ways that are realistic, respectful and meaningful. We notice the small steps, celebrate achievement and never place limits on someone’s potential.
Your voice, your life
The person’s voice is at the centre of everything we do. We take communication seriously in all its forms and involve people in decisions about their care, home, relationships, activities and future. This is their life, and our role is to support them to live it with dignity, choice and confidence.
